Our support does not end at commissioning — it continues throughout the lifecycle of your system. We offer a dedicated service hotline, remote support, onsite support, and email assistance — all provided directly by our fiber optic sensing specialists and skilled project engineers. Preventive maintenance services are scheduled and customized to meet your project’s requirements, ensuring long-term reliability and performance.
Our international field support team consists of highly skilled, multi-disciplinary and multi-lingual engineers. Reach out to us for quick, expert assistance from our technical support team.
- Spare parts and repairs (next working day spare unit dispatch)
- Flexible warranty extensions
- Advanced swap option for instruments to minimize downtimes
- Software updates and upgrades
- Scheduled system maintenance
- Emergency hotline and remote support
- 365-day support availability
Access Essential Documents Anytime
Log in to our customer portal to download product manuals, software updates, and technical documentation—whenever you need them.
Quick Remote Support
Need help with your project? Download TeamViewer to let our support team assist you directly and securely.
